Care Instructions

Gold-filled and vermeil products are a great, quality alternative to the much more expensive solid karat gold. It's high in quality & with proper care and storage, you will have affordable jewelry that lasts. It’s the economical way to enjoy the luster of gold without the big price tag.

Gold filled is an actual layer of gold pressure bonded to another metal such as brass. It’s not to be confused with gold plating as filled literally has 100% more gold than gold plating. Gold filled is much more valuable and tarnish resistant if taken care properly. Most people who can wear gold can wear gold filled without worries of any allergic reaction to the jewelry. Solid gold is of course an exquisite piece of jewelry, but gold filled is an amazing (& affordable!), quality alternative. 

To make it last long, it's very important that you keep it dry (never bathe or spray perfume on your jewelry… chemical reactions with chlorine and other elements such as perspiration can lead to tarnishing). Gently wipe off excess make-up and skin oils after each wear with a soft jewelry polishing cloth to help maintain its beauty. It's important you do this to keep your gold filled pieces clean and free of elements which oxidize. With gold filled metals or any gold plated metals humidity is the enemy, if possible try to seal and store in air-tight plastic baggie (never keep your jewelry in the bathroom). If you're the girl who forgets to take off her makeup before bedtime, not to mention your necklace and despite your love of the jewelry swims in your jewels!... over time, the gold plating will wear. This is the normal wear and tear process and is not a result of a manufacturing defect.

Extra tips to make it last

  • Keep it dry! Apply makeup, hairspray or any type of lotion before putting on your jewelry, they may contain harsh chemicals that may damage your jewelry overtime.
  • For extra care, after each wear gently wipe each piece of jewelry clean of make up and skin oils with a jewelry polishing cloth. 
  • Store jewelry separately so it doesn't scratch other jewelry... the best way is to seal and store in an air-tight plastic baggie to prevent tarnishing. We include one with all our chain necklaces.
  • Never use abrasives chemicals or products to clean your jewelry. Any alcohol based products can tarnish gold and silver plating irreperably. 
  • Always last on, first off.

Shipping

We process all orders Mondays through Fridays, excluding Holidays. Orders will be shipped out in 7- 10 business days via United States Postal Service unless otherwise noted. Once your order is dispatched from our studio, you will receive a shipping confirmation email to the address provided at checkout. For domestic orders, the delivery confirmation number will allow you to track the progress of your package through USPS until delivery.

For International Orders we offer USPS First Class Mail with Insurance (15-30 business days) for $9.95. Some items may be delayed if held by your local customs for additional inspection. Once an item clears customs, it is handed over to your local post office for delivery. Your patience is greatly appreciated. Delivery times are estimates provided by the USPS, not guarantees, and based on the average time most orders took to arrive. Your order will include a USPS Customs Declaration number as proof of shipment.

We are not responsible for delayed packages once they leave the US. We are not responsible for any import duties and tax fees associated with your purchase. We recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. Shipping delays due to packages held by customs are beyond our control.

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

Returns and Exchanges

Customer satisfaction is very important to us. We want you to love your new jewelry! If for any reason you're not 100% satisfied with your order please feel free to contact us with your Invoice number and we will send you our returns form. You have 7 days (from the day you received the order) to return an item for a refund and 14 days for an exchange or in-store credit. The item(s) must be in new and unused condition to qualify. Any items returned without previous approval or do not meet our standards and policies could be denied or subject to a restocking fee. Shipping costs will not be refunded and are the responsibility of the buyer. Please allow 2-3 business days from the day we receive the shipment for us to process the package.

We want you to receive your package as safely and quickly as possible. Please feel free to contact us at any time if you have any additional questions regarding our policies.